rbaji Privacy Policy
This policy explains in detail how your personal information is collected, stored, and protected while you use the rbaji platform.
Definitions and Scope
In this privacy policy, "we", "our", and "platform" refer to rbaji and its associated services. "You" or "user" refers to any individual who accesses the platform through rbaji's website, mobile application, or any other digital channel.
"Personal information" means any information that can directly or indirectly identify a person. This includes name, email address, mobile number, account details, financial transaction records, and technical device-related information.
This policy applies to all rbaji digital services — including the website, Android and iOS apps, and customer support channels. The overall terms of using the platform are discussed in detail on our Terms and Conditions page.
Types of Data Collection
2.1 Information Provided Directly
Information that you provide directly to rbaji during account registration, identity verification, or deposit and withdrawal processes is collected. This information includes:
- Full name, date of birth, and national ID or passport details
- Email address and mobile number
- Residential address
- bKash, Nagad, Rocket, or Upay account details (for transaction verification)
- Information provided during support chat or email communication
2.2 Automatically Collected Information
When you use the rbaji platform, certain information is collected automatically. This includes IP address, browser type and version, device identifiers, pages visited, and time spent on pages. This information is primarily used to maintain the security and functionality of the platform.
2.3 Transaction-Related Information
rbaji keeps a record of every deposit, withdrawal, betting activity, and bonus usage. This information is used solely for account management, dispute resolution, and compliance purposes.
Purpose of Data Use
rbaji uses collected information only for specific and legitimate purposes. Your information may be processed for the following reasons:
- Account creation, management, and identity verification
- Processing deposits and withdrawals and maintaining transaction records
- Resolving your issues through 24/7 live chat and email support
- Maintaining platform security and preventing fraud
- Providing bonuses and promotional offers where applicable
- Improving services and identifying technical issues
- Meeting legal obligations
Cookies and Tracking Technologies
The rbaji platform uses cookies and similar tracking technologies to improve the user experience and maintain platform functionality.
4.1 Types of Cookies
- Essential Cookies: Required to maintain login status and manage sessions.
- Functional Cookies: Used to remember language preferences and platform settings.
- Analytics Cookies: Used to understand which pages are visited most.
4.2 Cookie Controls
You can disable cookies by changing your browser settings. However, disabling certain essential cookies may limit specific platform functionality and may cause issues with login or transaction processes.
Data Disclosure and Sharing
rbaji follows strict policies and your personal information is not disclosed to third parties except in the following limited circumstances:
5.1 Service Providers
We work with certain trusted third-party service providers for payment processing, identity verification, and technical services. These providers receive only the information necessary to perform specific services and are bound by confidentiality agreements.
5.2 Legal Obligations
Information may be disclosed when required by a court order, a legitimate request from a government authority, or a legal obligation. In such cases, only the information legally required is disclosed.
5.3 Organisational Changes
In the event of a business merger or acquisition, user data may be transferred, but the new entity will also be required to maintain the same privacy standards.
Data Security Measures
rbaji applies industry-standard technical and organisational measures to protect user data. All communications on the platform are secured through SSL (Secure Sockets Layer) encryption, which protects your information and transaction details from unauthorised access.
- Data stored on servers is kept in encrypted form.
- OTP and multi-factor verification are used in the identity verification process.
- Continuous monitoring is in place to detect unauthorised access attempts to the system.
- Data access is restricted to authorised staff only and is subject to audit.
- Regular security assessments and vulnerability testing are conducted.
Data Retention Period
rbaji retains your information only for as long as needed to fulfil the specific purpose for which it was collected, or for as long as required to meet legal obligations.
- Active account data is retained for as long as the account remains open.
- Financial transaction records may be kept for the applicable legal period even after an account is closed.
- Security logs and fraud prevention data are retained for a defined period.
- Once retention is no longer necessary, data is securely deleted or anonymised.
User Rights
rbaji respects the data rights of every user. You have the following rights and may contact our support team to exercise them:
8.1 Right to Access
You may request to know what information rbaji is collecting and processing about you. We generally aim to fulfil such requests within a set timeframe.
8.2 Right to Rectification
If any information on your account is incorrect or incomplete, you may request a correction. Verification may be required for changes related to identity.
8.3 Right to Erasure
Where it does not conflict with legal obligations and there are no active transactions, you may request deletion of your data in certain circumstances. As part of our Responsible Gaming policy, there is also the option to make specific decisions regarding your account.
8.4 Right to Restrict Processing
In certain circumstances, you have the right to request that processing of your data be restricted. Such requests can be made through our support channels.
Minors' Privacy
rbaji provides services only to individuals aged 21 or above. No information is knowingly collected from anyone under the age of 21.
Age is verified during the registration process, and if a user is confirmed to be under 21, that account is closed immediately and the associated data is deleted. You can learn more about rbaji's core principles and commitments on our detailed About Us page.
If a parent or legal guardian believes that their minor child has created an account on rbaji, they should contact our support team immediately.
Policy Changes and Updates
rbaji may update this privacy policy from time to time to reflect changes in applicable law, the addition of new platform services, or changes in business operations.
For significant changes, users will be notified via their registered email address or through a notice on the platform. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
The "Last Updated" date at the top of the page indicates when this policy was most recently changed. If you have any questions about changes compared to a previous version, you may contact our support team.
Contact Information
If you have any questions about this privacy policy or wish to exercise your data rights, contact rbaji using the following methods:
Direct assistance is available via live chat 7 days a week, 24 hours a day. Support is provided in both Bengali and English.
For general questions, you can visit our FAQ section, where you will find answers to many questions about using the platform, payments, bonuses, and account matters.
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Keeping your information secure is our priority. Join the rbaji platform and enjoy your favourite games in a safe environment.
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