FAQ
rbaji FAQ — All Questions Answered in One Place
From making a deposit to live dealer games, welcome bonuses and account verification — this page has clear, straightforward answers to the questions that come up before playing at rbaji. If you cannot find the answer you need, reach out via 24/7 live chat.
Minimum Deposit ৳200
Minimum Withdrawal ৳800
Support 24/7
Table of Contents
Category 01
Making a Deposit
The most frequently asked questions about depositing at rbaji using bKash, Nagad, Rocket or Upay.
Log in to rbaji, go to the Cashier section and select the Deposit option. Choose bKash and a designated number will appear — send money to that number from your bKash app. Enter the payment reference number correctly and your balance will be credited within a few minutes. Every step is shown in Bangla.
The minimum deposit at rbaji is ৳200 for every payment method. This limit is the same for bKash, Nagad, Rocket and Upay. You can start with a small amount to get familiar first. Please note that only those aged 21 and above may deposit.
rbaji does not charge any separate processing fee on deposits. However, your mobile banking operator — such as bKash or Nagad — may apply a send money charge according to their own policies, which is entirely their own practice. Read the terms and conditions for more details.
In most cases a deposit is delayed because the correct reference number was not used. First check the transaction history in the Cashier section — if it shows a "Pending" status, wait a little. If it has not updated after some time, take a screenshot of the payment and contact rbaji live chat — 24/7 support will resolve it promptly.
Yes. At rbaji you can deposit using Nagad, Rocket and Upay in addition to bKash. Rocket is the mobile wallet of Dutch-Bangla Bank. The minimum deposit is the same for all four methods — ৳200. You can choose whichever method is most convenient for you.
The minimum withdrawal amount at rbaji is ৳800. Requests are generally processed in 15 minutes to 2 hours. Most requests are completed much sooner. The money will be sent to the mobile banking number you used for your deposit.
Category 02
Live Dealer Games
Find out about playing live casino with a real dealer, mobile availability and popular games.
In a live dealer game, a real person acts as the dealer and the entire process is broadcast live through high-quality cameras. Games from top live studios such as Evolution, Pragmatic Play Live and Ezugi are available at rbaji Casino. You place bets on screen, the dealer handles the cards or ball, and the result is visible in real time.
Yes. rbaji's live casino runs smoothly on both Android and iOS. You can play directly from a browser or use the app, which is available through official channels. With a good internet connection the live stream is fully viewable on mobile.
rbaji's live tables have a range of bet limits — starting from small amounts suitable for new players and going high enough for experienced players. The specific limits for each table are shown in that table's lobby after you log in.
Yes. Teen Patti and Andar Bahar — both popular card games from South Asia — are available at rbaji in live dealer format. In Teen Patti each player receives three cards and the player with the best hand wins. In Andar Bahar the dealer reveals one card and you predict which side it will match.
In roulette a wheel numbered 0 to 36 is spun and the pocket the ball lands in wins. There are many types of bets — a specific number, a colour (red or black), odd or even, or a range of numbers. Betting on a specific number gives a higher payout but lower probability. rbaji offers both European and Live Roulette formats.
Category 03
Welcome Bonus
Find out how rbaji's 200% welcome bonus works, what the wagering requirement is and whether a bonus can be cancelled.
No. rbaji's 200% welcome bonus is available only once on the first deposit — one account and one bonus per player. Attempting to claim the bonus by opening multiple accounts may result in those accounts being closed.
Yes, after a bonus is activated it is possible to cancel it by contacting support within a specified time. However, cancelling the bonus will also cancel any potential winnings earned with that bonus. Read the terms and conditions for full details.
The wagering requirement for rbaji's welcome bonus means you must wager 20 times the bonus amount. Example: deposit ৳1,000 and you receive a ৳2,000 bonus, making your total balance ৳3,000. To complete wagering you must bet ৳2,000 × 20 = ৳40,000 — only then can you withdraw winnings from the bonus.
rbaji bonuses have a set validity period — if the wagering requirement is not completed within that time, the unused bonus and any associated winnings are cancelled. The exact expiry will be shown in your account at the time of bonus activation. It is therefore best to start playing soon after claiming a bonus.
Most slot games contribute in full towards the wagering requirement. Live casino games and card games may count partially or at a different rate. The contribution rate for specific games can be found in the bonus section of your account or on the terms and conditions page. Check the correct figures before deciding on a strategy.
rbaji's welcome bonus is 200% up to a maximum of ৳5,000. This means depositing ৳2,500 or more gives the maximum ৳5,000 bonus. Example: deposit ৳5,200 and receive a ৳5,000 bonus for a total balance of ৳10,200 — wagering required is ৳5,000 × 20 = ৳1,00,000.
Category 04
Account Verification
Why rbaji asks for verification, what documents are needed and how secure your information is — all answers here.
Identity verification is important for two reasons — first, it confirms that the account is being used by its genuine owner and helps prevent fraud; second, it ensures money reaches the correct person at the time of withdrawal. It is also part of responsible gaming — age verification for 21+ falls within this process.
rbaji usually requests verification before the first withdrawal. Verification may also be required for large withdrawals or if any unusual activity is noticed on an account. Having your documents ready in advance speeds up the process.
A National ID card (NID) is generally the most accepted form of identification. A birth certificate or passport may also be accepted. The document photo must be clear and complete. The support team can provide a detailed list of accepted documents.
rbaji uses SSL encryption to keep all personal information secure. Submitted documents are used only for verification and are not shared with third parties. To learn about our full data storage policy, read the Privacy Policy.
rbaji's policy requires that the name on the account and the name on the payment wallet (bKash, Nagad, Rocket or Upay) be the same. If the names do not match, the withdrawal process may be blocked or verification may fail. It is important to use the correct name at the time of registration.
Verification is completed quickly when the correct documents are submitted. The exact timeframe depends on the clarity of the documents submitted and the support team's queue. If you have any questions about the verification process, contact rbaji's 24/7 live chat support — you will get a prompt reply.
Have more questions? The support team is always here
If you can't find an answer on this page, rbaji's support team is ready to help in both Bengali and English. Contact us anytime, for any issue.
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