For ages 21+

rbaji Responsible Gaming

Gaming is for fun — not for stress or harm. rbaji believes every player has the right to play safely and responsibly. On this page you will find details on how to protect yourself, warning signs to watch for, and how to get help.

Ages 21+ only

24/7 support

Self-exclusion option

Age Limit and Core Principles

21+

To open an account and take part in any kind of betting or casino game at rbaji, you must be at least 21 years old. This is not just a rule — it is our responsibility. Minors are strictly prohibited from creating or using an account. If you suspect that a minor is trying to access your account, inform us immediately via live chat.

Gambling or betting is primarily a form of entertainment. It stays healthy only when it is done within a planned budget, with a clear head, and for enjoyment. Our Terms and Conditions set out the rules on responsible behaviour in detail. rbaji encourages every player to know their limits and play accordingly.

Remember — continuing to play in the hope of recovering lost money, or placing bets with borrowed money, are both early signs of a problem. If at any point you feel that playing is getting out of control, that is the right moment to seek help.

Tools to Keep Yourself Safe

rbaji provides several tools you can use to keep your playing habits in check. These features can be activated at any time through live chat.

Set a Deposit Limit

Set a daily, weekly, or monthly cap on deposits. Once the set limit is reached, no further deposits can be made during that period.

Session Time Limit

Turn on a session timer to limit continuous play. After the set time, the session will end automatically.

Self-Exclusion

Close your account for a set period (30 days, 6 months, or permanently). Just request it via live chat and it will be activated.

Bet Amount Control

Set a maximum amount you can place on each bet — this helps reduce the risk of large losses.

Take a Break

Pause your account for a few days. During this time, logging in or placing bets will not be possible.

Review Transaction History

View your complete history of deposits, withdrawals, and bets. Analyse your spending patterns and make informed decisions.

Warning Signs of a Problem

Certain changes in behaviour signal that playing is no longer in a healthy place. If you notice these signs in yourself or someone close to you, seek help.

Repeatedly returning to play to try to recover lost money and being unable to stop.
Spending money on gambling secretly, hiding it from family or friends.
Borrowing money or breaking into savings to place bets — taking money away from living expenses.
Feeling irritable, restless, or in a bad mood when unable to play.
Neglecting work, studies, or family responsibilities to spend time playing.
Trying to stop on your own but failing repeatedly.
Hiding or lying to loved ones about how much time and money you spend on gambling.

Ask Yourself

Answer these questions honestly. If two or more answers are yes, consider seeking help.

Am I spending more than my set budget?

Is playing affecting my sleep or health?

Are my family or friends concerned about my gambling habits?

When I lose, do I want to keep playing to win the money back?

When gambling is on my mind, am I unable to focus on daily tasks?

Ways to Get Help

Asking for help takes courage. Once you recognise the problem, do not delay — take any of the steps below.

rbaji Live Chat

Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Contact us directly on live chat to pause your account, set up self-exclusion, or set a deposit limit — we will help without asking any questions.

Email Support

Beyond live chat, you can also contact us by email. Send any responsible gaming request by email and our team will respond promptly. Email address: [email protected]

Family and Professional Advice

Talk to a trusted family member or friend — support from someone close is often the most effective. If needed, consult a mental health specialist or counsellor. Professional counselling is completely confidential and there is nothing to be ashamed of.

rbaji's Commitment

rbaji is an entertainment platform — it is never a guaranteed way to earn money. We are mindful of every player's safety and continuously work toward it. To learn more about our data security and personal information protection, read our Privacy Policy.

We believe transparency and trustworthiness are the foundation of a good platform. To learn more about rbaji and understand how we operate, visit our About Us page.

Following responsible gaming principles matters not just for the individual, but for the whole family and community. Set your budget, manage your time, and treat gaming as gaming. If you have any questions, our FAQ page has answers to many common queries.

Principles of Healthy Gaming

Only play with money you can afford to lose
Decide in advance how much time and money you will spend
Avoid playing when under the influence of alcohol, medication, or stress
Do not increase your bets to recover losses
Take regular breaks — do other things between sessions
Never bet with borrowed money or funds set aside for essential expenses

Frequently Asked Questions

Answers to the most commonly asked questions about responsible gaming.

After a fixed-term self-exclusion (such as 30 days or 6 months), you can request to reactivate your account. However, a permanent self-exclusion cannot be reversed. Before making any decision, speak with our team on live chat.

A deposit limit usually takes effect immediately after the request. Requests to increase a limit are reviewed over a few days before being considered, but requests to decrease a limit apply immediately. This difference is intentional — so no one ends up harmed by raising their limit in the heat of the moment.

Yes. If a family member or someone close to you is concerned, they can contact us on live chat. It is possible to provide general advice and point them toward support without sharing the account holder's personal details with a third party.

Age is verified during registration, and where necessary users are asked to confirm their age with an identity document (NID or passport). No one under 21 can create an account. If you are aware of a suspicious account, let us know immediately via live chat.

In Bangladesh, consulting a mental health specialist or counsellor is the most effective step. Speak to a doctor you know or visit the mental health department of a hospital. Seek support from family, and it is better not to face this problem alone.

Yes. When self-exclusion is activated, you are given the opportunity to withdraw any balance remaining in your account. Speak to our support team via live chat or email about this. The minimum withdrawal amount is ৳800 and the process is usually completed within 15 minutes to 2 hours.